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- 职位编号：LYAS0129
- 职位名称： 知名500强IT外企资深系统解决方案架构师
- 所属行业： 计算机软件
- 职位类别： 技术类
- 工作地点： 上海/北京
- 薪酬范围： 面议
职位：知名500强IT外企资深系统解决方案架构师
Title: eSA Architect （薪资丰厚，年薪百万内均可探讨）
☆ This position will define the requirements for Electronic Support, which will deliver efficiency in service delivery from a customer experience and from a cost perspective, across the entire portfolio of products, and all levels of support (L1 through L3).
Responsibilities
☆ This position will identify global requirements for Electronic Support across all products and geographies, which will optimize service delivery for L1 through L3 and provide IBM with a competitive advantage;
☆ This position will need to evaluate Server products, both hardware and software, and intersect product development plans to integrate new requirements as needed;
☆ The desired result would be to allow quicker customer problem resolution for our most complex problems that are solved by our L3 teams through efficiency and escalation quality;
☆ Once global requirements are understood and documented, this position will work with the CIO team to integrate into the architecture for transition into development;
☆ It is important that the requirements drive service delivery efficiency from the client’s perspective, service delivery centers in all geographies and financial perspectives;
☆ This position will also oversee the implementation of the changes to Electronic Support and changes to the service delivery strategy including development implementation, modification of the service delivery architecture and training development;
☆ This position will evaluate the possible use of innovative Social Networking in our Electronic Support Strategy as a method to improve our customer experience and efficiency;
☆ This will entail extensive research on how IBM should implement Social Networking to support our Maintenance and Technical Support business;
☆ There will be extensive customer engagement to understand how we can use Social Networking technologies to improve service delivery and provide IBM with a competitive advantage;
☆ Strategic decision on tools selection and or development and implementation will be lead by this position along with other key members of the Maintenance and Technical Support community.
Requirements
★ The successful candidate must have the ability to comprehend a broad and complex business model for service delivery in order to design for the desired results;
★ Strong communication and negotiation skills along with the ability to work with global teams effectively are a required. Innovative thinking along with all the IBM core competencies will be required;
★ The ESA position requires someone who is familiar with all the brands HW and SW architecture;
★ They must be a self starter and able to work on their own with no supervision.
Required
Bachelor's Degree
English: Fluent
Responsibilities
☆ This position will identify global requirements for Electronic Support across all products and geographies, which will optimize service delivery for L1 through L3 and provide IBM with a competitive advantage;
☆ This position will need to evaluate Server products, both hardware and software, and intersect product development plans to integrate new requirements as needed;
☆ The desired result would be to allow quicker customer problem resolution for our most complex problems that are solved by our L3 teams through efficiency and escalation quality;
☆ Once global requirements are understood and documented, this position will work with the CIO team to integrate into the architecture for transition into development;
☆ It is important that the requirements drive service delivery efficiency from the client’s perspective, service delivery centers in all geographies and financial perspectives;
☆ This position will also oversee the implementation of the changes to Electronic Support and changes to the service delivery strategy including development implementation, modification of the service delivery architecture and training development;
☆ This position will evaluate the possible use of innovative Social Networking in our Electronic Support Strategy as a method to improve our customer experience and efficiency;
☆ This will entail extensive research on how IBM should implement Social Networking to support our Maintenance and Technical Support business;
☆ There will be extensive customer engagement to understand how we can use Social Networking technologies to improve service delivery and provide IBM with a competitive advantage;
☆ Strategic decision on tools selection and or development and implementation will be lead by this position along with other key members of the Maintenance and Technical Support community.
Requirements
★ The successful candidate must have the ability to comprehend a broad and complex business model for service delivery in order to design for the desired results;
★ Strong communication and negotiation skills along with the ability to work with global teams effectively are a required. Innovative thinking along with all the IBM core competencies will be required;
★ The ESA position requires someone who is familiar with all the brands HW and SW architecture;
★ They must be a self starter and able to work on their own with no supervision.
Required
Bachelor's Degree
English: Fluent
